Contact

Get in touch

The fastest — and only — way to reach havenago is by email:

hello@havenago.com

We read every message and reply within 2 business days. We are a small team, so there is no phone line and no chat widget — but a real person will answer you.

What we can help with

• Content feedback: spotted an outdated detail, a closed hotel or a neighbourhood tip that no longer holds? Tell us and we will fix it.
• Suggestions: a destination or hotel you think belongs on havenago.
• Press and partnerships: media enquiries and collaboration ideas.
• Privacy requests: questions about your data or our policies.
• Technical issues: broken links, display problems or anything else that looks off.

What we cannot help with

havenago is an independent recommendation site — we do not process bookings and have no access to any reservation. If your question concerns an existing or planned booking, please contact Booking.com directly:

• Changes and cancellations: manage your reservation in your Booking.com account or app.
• Payments and refunds: handled entirely by Booking.com customer service.
• Problems during your stay: contact the property first, then Booking.com support if needed.

We simply cannot see, change or cancel bookings — emailing us about a reservation will only cost you time.

Writing to us

To help us answer quickly, mention the page or hotel your message refers to and, if relevant, your language of choice — we are happy to reply in English, German or Polish.